FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We are 24/7 online, or email support@Matigol.com.
WHAT SIZE SHOULD I ORDER?
Head to our 24/7 email support@Matigol.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.
HOW MUCH DOES DELIVERY COST?
We offer a flat rate of $8 to most of the countries. however, if you like to receive your order faster, we offer you a flat rate of $25 per order up to 5kg in weight. The shipping flat rate may not be applicable for certain countries such as African countries, and some other countries in Asia.
WHAT PAYMENT METHODS DOES DIBA ACCEPT?
Currently we accept Credit Card Payments and PayPal. If you would like to arrange payment via another method, we are happy to try to assist your request!
Please contact us directly at support@Matigol.com to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! Matigol is based in Jersey CI, managed and run by an Australian Company. Matigol uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact support@Matigol.com and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@Matigol.com before 8am AET not later than one day after placing the order. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 10-45 working days
There may be the occasional delay due to Customs Clearance processes, which are out of our control
Matigol uses various couriers and postal services.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email support@Matigol.com and request your tracking number.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at support@Matigol.com.
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at support@Matigol.com.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Matigol does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Matigol, please contact your local customs office to find out more information if you are unsure of the charges.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
If you have a concern with a faulty or damaged item, please email us at support@Matigol.com so we can urgently review the matter for you! However, you must read the return and refund policy first which stipulates the terms and conditions for defective and damaged goods.