SHIPPING

HOW MUCH IS SHIPPING?

We offer standard shipping at a flat rate of $8 per order. However, If the delivery address is in a location where standard postal services do not cover that location additional postal fee may be demanded, OR the order will be cancelled and a refund will be issued.  

CAN I STILL CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at support@diba.com before 8 am AET no later than one day after placing the order. We will not be able to make any changes beyond that period.

WHEN WILL MY ORDER ARRIVE?

Orders are dispatched from various warehouses around the globe, mostly from China or Hong Kong, and are usually delivered within 10-45 working days. However, if you have not received your item after 45 working days, we may offer you a gift voucher or purchase discount for an amount determined by Matigol. 

There can be occasional customs or courier delays which may affect your delivery timeframe from time to time.

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

If you do not receive one, please email support@Matigol.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours

We cannot send to PO BOXES, please ensure a street address is supplied

WHICH COURIER DO YOU USE?

Matigol uses All COURIERS

IS SIGNATURE REQUIRED FOR DELIVERY?

Usually, a signature is required upon receipt of goods. Please make sure you or someone is available to receive the package. If you are not at the delivery address at the time of delivery the parcel may be dropped at the door for later pickup.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs, and taxes. These will be due at the point of, or after delivery.

Please be aware that Matigol does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. 

Since these fees are not computed nor applied to orders by Matigol, please contact your local customs office to find out more information if you are unsure of the charges.